Our Capabilities

Outstanding experiences. Extraordinary results.

Sales and service experiences for exceptional loyalty and impressive
revenues. Great people, cutting edge technology, proven models.

People Technology Models Results

Every customer is a potential advocate for our partners’ brand. It’s our job to delight them at every single touchpoint.

Ger Teahon, CEO, SalesSense.
People

Customer delight is people powered

You’ll be amazed by our ability to quickly and successfully build an
outstanding sales and customer service team for your operation.

We’ll build an exceptional team of listeners, problem solvers, advisors and persuaders who
will delight your customers, increase sales and exceed your expectations.

  • Speed
    In a matter of weeks have an exceptional team delivering the sales, and or service, solution you need now.

  • Efficiency
    People with the ability to both serve and sell. Self-managed, reducing your workload.
  • On Brand
    A team who will love and live your brand. Speaking, sounding and behaving in line with your brand’s unique personality.
  • Results
    All totally committed to true service and quality sales; driving loyalty, sustainable revenue and profit.
capabilities-people-fg

A team who will love
and live your brand.

Technology

Arming with powerful technology

Today, technology can empower unprecedented levels of sales and service.
Our solutions, enabled by the world’s most advanced customer engagement
technologies are cloud based, omni-channel, intelligent and powerful.

Arming our team with extensive functionality, intelligent automation, faster service, deeper
insights and greater efficiency. For faster, better service, more sales and an additional
competitive edge for your operation.

  • In The
    Cloud
    Our cloud based platform ensures we are always powered by the latest technology.
  • All
    Channels
    Fully omni-channel with seamless integration between all.
  • Extensive
    Capabilities
    A single customer view, with all information and functionally available to each team member. Enabling smooth switching from service to sales and vice versa.
  • Advanced
    Automation
    We drive efficiency and results through an extensive use of automation for calling, emailing, alerting and reporting.
  • Faster, Deeper
    Insights
    We helped an energy client increase profitability by using data mining and sales calls to maximize the number of fuel deliveries per truck roll.

Matching the latest technology with their vast experience delivers a potent combination.

Jerry Kennelly, CEO, Tweak
Models

Seeing, adapting, refining

Agile, technology enabled, tailored models built to meet your exact
requirements. This is not an off-the-shelf, one size fits all approach.

Expect 100% tailored models that fit your company, your campaign, your needs. A combination
of specifically selected technology, well sourced people, and meticulously planned sales and
service activities that drive extraordinary results for you.

  • Proven
    Models
    We know what works, and we tailor for you. We embody decades of expertise and experience in advanced sales and service models.
  • Close
    Collaboration
    The most effective models are those where our team and yours work hand-in-hand; measuring, assessing, planning and optimising together.
  • Continuous
    Improvement
    We believe in constant iteration. We use our shared expertise and our technologies to continuously adapt, refine and improve your model.
  • Streamline
    & Simplify
    Over time we’ll help you strengthen your operation. During a 5 year period one of our utility clients managed to reduce a stable of 42 sales and service partners to just 1.
capabilities-models-fg

A tailored, technology enabled,
people powered, service model to
fit your unique needs.

Results

Sales and service sorted.

It’s as simple as that. We know how to sell, and how to serve. We have the expertise, technology and team to make it happen. Focus on your core competencies while we deliver on sales and service.

    Increase
  • Market penetration
  • Leads and sales
  • Rate of sales growth
  • Customer satisfaction, retention & loyalty
  •  Speed of response to market changes
  •  Competitive edge
    Decrease
  • Risk
  • Service issues
  • Time to market
  • Customer churn
  • Sales & service costs
  • The draw on your resources

Delight people with amazing service and they buy more. It’s as simple as that.

Elizabeth Mathers, Customer Engagement Centre Manager, SalesSense.

Let’s Talk

Call by call, email by email, we’re building our clients’ reputations and one of
Europe’s most impressive outsourced sales and service scorecards. But seeing is believing,
so let’s start a discussion about your campaign.

Ireland: 1890 773 673
International: +353 91 380500
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