Our Technologies

The world’s most advanced sales and service tech

Your Competitive Edge

Our people have the power of the world’s most advanced, cloud based, omni-channel customer engagement technologies at their fingertips. Empowering them with extensive functionality, intelligent automation, faster service, deeper insights and greater efficiency. For faster, better service, more sales and an additional competitive edge for your operation.

In the cloud

The latest cloud based technology, powering flexible, scalable, agile campaigns.

  • Super-Fast, Flexible Deployment

    Cloud based technology eliminates the need to source hardware, allowing us to power up campaigns quickly.

  • Instant Scalability

    React to campaign insights, the latest data, and seasonal trends in an instant by scaling up or down on demand.

  • 100% Up-To Date

    Always the latest features and capabilities, always ahead of non-cloud based platforms.

  • Fully Accredited

    Partnering with the best in the industry, our datacentre provider is fully accredited to the highest standards including ITIL, ISO 9001:2008, ISO 22301, ISO 27031, and BS 31100:2008.

  • PCI Compliant

    We enforce the Payment Card Industry Data Security Standard (PCI DSS) - a set of 12 security standards designed to ensure that we accept, process, store or transmit credit card information in a secure environment.

  • Failover Protection

    All our data is fully secured and backed up across two, state-of-the-art, fully accredited Sungard AS datacenters.

Omni-channel

A holistic approach with all channels and customer engagement technology points fully integrated.

  • Inside Sales Solution

    The most advanced technological solution to drive a complete Inside Sales Solution. From lead generation, to WebEx, to onboarding.

  • Data Analytics

    The magic sauce. Cleanse, validate and enrich to drive additional revenue streams, targeted campaigns and customer retention.

  • All Channel Integration

    All your customer touchpoints completely aligned and integrated, including inbound and outbound calls, email, webchat, SMS, social media and video.

  • A Clearer Picture

    Get a true, holistic view of customer engagement, with detailed reports that capture all the data from each interaction and customer touchpoint.

  • Flexibility

    Complete flexibility for your customer, allowing them to interact with you via their preferred communication channel.

  • Integrate with any CRM

    We can fully or partially integrate any CRM with our platform, allowing our agents to action the necessary account servicing.

Extensive capability

Matching the latest technology with their vast experience delivers a potent combination.

Jerry Kennelly, CEO, Tweak

Learn more about...

Let’s Talk

Call by call, email by email, we’re building our clients’ reputations and one of
Europe’s most impressive outsourced sales and service scorecards. But seeing is believing,
so let’s start a discussion about your campaign.

Ireland: 1890 773 673
International: +353 91 380500
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