SalesSense Edtech

Welcome to SalesSense Edtech

It makes sense to partner
with SalesSense

SalesSense is an award winning omnichannel customer service and sales provider. Headquartered in Ireland, we serve the Irish, European and US markets.

We have experienced significant success for our clients in the US Edtech market in the areas of lead generation, sales and customer engagement. As a result, we have created a team to directly meet the challenges of the US Edtech market.

Why should you consider partnering
with SalesSense Edtech?

A proven ability to hire
staff 50% faster than
their partners can

Futureproof your growth
against resourcing
challenges in the
US Edtech sector

Partner with a team that will
live your brand and focus solely
on sales for high returns

Partner with an International
multi-award winning
customer engagement
centre with a European headquarters

A team with a track record of
consistently exceeding sales
targets for US Edtech companies

Track record
We have market expertise demonstrating returns for companies similar to yours. Just ask for client references.

Sales stack
Shopping for technology resources as well as expertise, rest assured that we have the latest tools to maximize efficiency and deliver meaningful analytics all within an ISO9001:2015 audited contact center.

Scalability
The great advantage of outsourced sales is the ability to ramp up quickly, as it can take months to hire and train new sales personnel. We can have new teams fully operational within two weeks.

Geography
In the digital age, lead generation and sales resources can be located anywhere. For those with global ambitions, 9 of the top 10 US technology and software companies are located in Ireland.

Training
In addition to ramping up your sales team, we train staff quickly and efficiently in tandem with your training department and content.

Download the SalesSense Edtech solution to staffing, lead generation and high growth

What makes SalesSense Edtech different and what does this mean for your company?

Sales Oriented Service (SOS) is when Customer Service
Agents are empowered to upsell solutions to resolve
customer service issues. This is the biggest differentiator
for our partners.

This has resulted in

  •   Massive headcount savings
  •   Net Promoter Scores increasing significantly
  •   Phenomenal First Call Resolution rates
  •   Improved Trustpilot and Google ratings

How SalesSense helped Aktiv Learning achieve its growth targets

Aktiv Learning’s next-generation platform increases student engagement and improves student outcomes in STEM courses.

One of the biggest challenges that Aktiv Learning faced was the difficulty to source salespeople in a timely manner. This resulted in an over-reliance on direct marketing via e-mails to secure demonstrations.

Strategy

You need more than program execution. You also need to retrieve intelligence from the field to determine what is working and what is not. SalesSense can assess customer needs, the sales pitch, the market, and other aspects of the sales process to help refine the program and achieve optimal results.

The objectives of SalesSense are to:

  •    Provide headcounts savings
  •    Increase Net Promoter Scores
  •    Increase First Call Resolution rates
  •    Increase Trustpilot and Google ratings

The Process

Due to our unique location in Ireland, with access to a huge cross border talent base, all that was required was to advertise on a local jobs portal to hire high performing sales agents.

Our motto is to recruit for attitude and train for success.
SalesSenses award winning culture ensures that churn of staff is kept to a minimum.

The structured sales process for the outsourced Aktiv team is detailed below:

The Results

The objectives set for SalesSense were as follows:

  • A sales team was established within one week and the number of agents has remained consistent throughout the campaign
  • Within 4 weeks the conversion rates were much higher than pre-SalesSense
  • Daily live demonstration targets were exceeded
  • Conversion targets from demonstration to sales were exceeded
We are a high-growth Ed-tech company and the great resignation in the US posed us with significant recruiting challenges. We approached SalesSense and within a week, they had a high-performing sales team up and running. The team is part of Aktiv in every way, in both action and spirit. They performed so well in exceeding demonstration targets that we decided to test SalesSense’s capability in regards to converting those demonstrations to sales. SalesSense again exceeded these targets, and our high growth plans are back on track.
We are a high-growth Ed-tech company and the great resignation in the US posed us with significant recruiting challenges. We approached SalesSense and within a week, they had a high-performing sales team up and running. The team is part of Aktiv in every way, in both action and spirit. They performed so well in exceeding demonstration targets that we decided to test SalesSense’s capability in regards to converting those demonstrations to sales. SalesSense again exceeded these targets, and our high growth plans are back on track.

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