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Next Generation Cloud Solutions Seminar a Huge Success

Ruaidhri Horan

Visitors to the SalesSense Customer Engagement Centre, Dundalk SalesSense recently hosted a CCMA event in conjunction with its technology partners, 8×8, with the objective...

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SalesSense Attains UK’s Cyber Essentials Security Certification

Paddy Cumiskey

Cyber Security Background In an era of daily cyber-attacks in both the public and private sector, SalesSense decided to go through the process of getting...

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Celebrating our ISO standards of 9001, 14001 and 27001

Simon Brown

As a partner company, SalesSense spends a lot of time looking to the future with our clients. In our Operating Model the “Innovate” stage is...

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SalesSense’s Sustainability Endeavours Recognised by the International Standards Organisation

Ruaidhri Horan

SalesSense is delighted to announce, as a direct result of its sustainability endeavours in designing and implementing a state-of-the-art Environmental Management System, it has achieved...

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SalesSense Achieves ISO 27001 Accreditation

Ruaidhri Horan

While everyone was eating tins of roses for breakfast and watching Home Alone for the 67th time, SalesSense were having an ISO 27001 second stage...

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SOS² – How “Sales Oriented Service, Service Oriented Sales” is changing the landscape of CX

“It’s a customer first approach which we deliver by empowering our team members. We want to exceed expectations across every channel.” Gerard Teahon, CEO Talking...

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Microsoft Ireland Customer Success for SalesSense and Storm

Dave Lowe Chief Marketing Officer

Microsoft Ireland Customer Success stories are widely acknowledged as examples of best practice, and the Microsoft Partner community works hard to elevate its case studies...

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CCMA Awards success for SalesSense

CCMA Awards Winners are the envy of their peers and against strong competition in the 2021 competition Ciara Reel emerged as winner of the prestigious...

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SalesSense – out of the limelight playing a crucial role

Elizabeth Killeen on LinkedIn

When I read my friend Áine Mulroe’s beautiful piece on SalesSense reaching 15 years it made me think back to my own beginnings in the...

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Ryan Keenan wins a LIFT Ireland Leadership Award

SalesSense is delighted that our colleague Ryan Keenan has won a prestigious LIFT Ireland Leadership Award in the 2021 event. During an exciting online ceremony...

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A milestone date as SalesSense celebrates 15 years in business

Áine Mulroe on LinkedIn

October 2021 is a noteworthy landmark in our journey as SalesSense celebrates 15 years in business. To mark this, I wanted to take the opportunity...

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SalesSense International announced as one of Ireland’s Best Managed Companies 2021

SalesSense International has been named as one of Ireland’s Best Managed Companies. The awards programme is led by Deloitte Ireland, in association with Bank of...

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Professional Services ESG classification for SalesSense

Planet Arborist recently completed an ESG (Environmental Social Governance) classification of the professional services company SalesSense International which operates in Ireland, UK and USA. SalesSense...

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Kilimanjaro Mama – Partnering to make a difference

Dave Lowe on LinkedIn

SalesSense International became aware of the Tír na nÓg story in 2020 having watched the Kilimanjaro Mama documentary. We were all touched by the love,...

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Agile Development helped me make a difference

Thiago Hardt on LinkedIn

I have always believed that the importance of project management in organisations cannot be overstated. When it is done right, it helps every part of...

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Rachael Blackmore joins Ger Teahon in ‘To Be A Star’

Dave Lowe Chief Marketing Officer

On May 12th we were joined by Cheltenham Champion jockey and Grand National winner Rachael Blackmore as we kicked off our SalesSense “To Be A...

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How my CSR duty helps build better leaders

Michael McKenna on LinkedIn

As a member of the Corporate Social Responsibility (CSR) workgroup I was challenged to look beyond our immediate business to see where we could make...

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Female Leadership helps with Imposter Syndrome

Shauna Conway on LinkedIn

We learn about Female Leadership in college and how diversity can build creative, happy, and motivated environments. My experience is that it is one thing...

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Gender Matters in Leadership

Lorraine Murray on LinkedIn

This year the theme for International Women’s Day is “Choose to Challenge” and the Leadership team in SalesSense, like many organisations, has been reflecting on...

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Can chess improve your sales

Chloe Villalon on LinkedIn

To improve your sales you must develop problem-solving skills. I started playing chess at the same time as I started in sales, and to my...

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Leap of Faith from Sales to the Contact Centre

Gerry McCourt on LinkedIn

Leap of Faith During 2020 I questioned my timing. I had just joined taken a role based in a Contact Centre with an organisation...

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SalesSense International wins Employer of the Year 2020

Minister Simon Harris announces the 2020 Generation Apprenticeship Employer of the Year winners. SalesSense International, headquartered in Galway joins J&J Vision, from Limerick city and...

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How closing the Contact Centre impacted Isolation Empathy and Remote Awareness

Simon Brown on LinkedIn

The new normal. Contact Centre closed. Working from Home. Seldom has such a frequently used expression evoked such frustrating, claustrophobic, deflating and borderline upsetting...

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Outsourced Sales – Your team will inspire you

Craig Lennon on LinkedIn

March 2020 commenced like most months do in SalesSense, with passion, eagerness and energy. For the Outsourced Sales team this swiftly turned to concern,...

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Field Sales Management – Investing in Yourself

Jamie Roche on LinkedIn

Field Sales Management – The time you spend travelling is an investment in yourself Even in a year as strange as 2020, that time...

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Looking to past travels to help guide this new future

Clara Griffin on LinkedIn

If I’m honest, when I first heard about COVID-19 back in January I dismissed it because I didn’t think it would affect us in...

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Giving your Leadership a Lift

Conor Dullaghan on LinkedIn

In early 2020 (yes way back then) I was searching for inspiration to kick start the next phase of my development as a leader....

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When improvement is not only Continuous but also Sustainable

Michelle Clarke on LinkedIn

This week, as perhaps the new normal starts to recede ever so slightly to just the normal, I have been reflecting on how well we...

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You can’t stay still on a moving train

Paddy Cumiskey on LinkedIn

At a leadership team meeting last week I was asked about key achievements of the SalesSense Technology Team over the past year. Last summer...

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What exactly is The SalesSense Way

Lorraine Murray on LinkedIn

To strengthen our internal communications during recent weeks we launched a new intranet site. When it went live Rebecca, our newest addition to the...

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Never stop investing in your Future Leadership Team

Carol Murphy on LinkedIn

One small positive from the last number of weeks has been some valuable time to reflect on where we all are in ourselves, and...

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ISO Quality Processes in a work from home world

Elizabeth Mathers on LinkedIn

For SalesSense, March 2020 has seen our Customer Engagement Centre teams en masse working remotely from home. Like everything, it came with pros and...

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Customer Engagement- COVID-19 as a catalyst for change

Shivtej Patil on LinkedIn

Working as a data scientist in a busy customer engagement centre, if this pandemic has taught me one lesson it is about the freedom...

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Driving a safe path for your fleet in a post C19 world

Barry McElroy on LinkedIn

As Ireland commences its phased return to work from 18th May,  we can look to how China began to ease some of its restrictions to...

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The future of D2D in Outsourced Sales

Pat Stack on LinkedIn

COVID-19 has ‘fundamentally changed’ Ireland’s economic landscape, with GDP expected to fall by 10.5% this year as the country enters a ‘severe recession.” Minister...

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Will Teamwork change in the new normal

Aine Mulroe on LinkedIn

We are all talking about the new normal and I know that this means very different things to different people. For me this has...

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SalesSense supports the Junior Entrepreneur Programme

Christine Crawford

SalesSense is delighted to support the Junior Entrepreneur Programme (JEP) for the second year running by launching an outreach campaign with a team of five...

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SalesSense thanks amazing teams with Family & Friends Party

Sunshine, Fire Show, Bubble Football, Face Paint, Bouncy Castles, Dragon Obstacle Course, Giant Games & Barbeque followed by 99’s from Mr.Whippie himself ….and all by...

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Sales + Service Together Attracts New Customers

Simon Brown, SalesSense COO

Answering the SOS: Sales Orientated Service & Service Orientated Sales If you ask any business leader from Multi National CEO to Small Owner Manager about...

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SalesSense announced as Irish Sales Champions for fourth year running

Christine Crawford

SalesSense, Ireland’s leading sales and service partner has been awarded ‘Champion Field Sales Manager’ and ‘Field Sales Champion’ at the Irish Sales Champion Awards 2017....

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