Global Partnership delivering
- Market: Medical Technology
- Services: Managed Services
- Client since: 2020
At Hippo we value teamwork and transparency. We appreciate the way SalesSense works and instantly began adding value as we continue to develop our global business. Customer and Patient care are at the heart of what we do, and SalesSense understands this instinctively
Hippo Technologies is revolutionizing the world of virtual care. A clinician-led company bringing a combination of global medical practice and next generation technologies to transcend conventional boundaries of distance, time and education and training. Hippo Technologies serves patients and those who care for them.
Hippo turned to SalesSense to deliver its global managed services, with a brief to build an end-to-end solution that would deliver a unique customer experience, from enquiry through to after-sales training and in-life care. Hippo Virtual Care (HVC) is a platform that bridges the gap between physical care and virtual care, enabling healthcare providers and educators to deliver all the benefits of an in-person experience through the safety of remote care. The hands-free, voice-activated, head-worn tablet allows clinicians to communicate and videoconference in real time with remote colleagues, pull up medical records, and automatically access files and imaging during patient examinations, procedures, consultations and rounding.
SalesSense designed a Managed Services solution to recognise the critical nature of the role played by Hippo Technologies, incorporating the following services:
- IT Connectivity & Cloud Assessment
- Device Fulfilment
- Software Support
- Customer Care Services
- Training Services
Our team provides first line support for all Hippo software related issues using our text, email, chat, and phone channels, to both Hippo customers and Channel Partners. Our Subject Matter Experts coordinate customers together with Hippo teams to identify and develop new use cases. Content is recorded in a global CRM platform which the SalesSense Technology team helped to design and roll out.
As the Hippo business grows and reaches new geographies the SalesSense managed services model has been built to flex and adapt, allowing us to continue to deliver in this exciting and developing business success story.
Our target markets are some of the most regulated in the world. We appreciate the quality-audited processes that SalesSense adheres to, and we are partners in ensuring that our Governance Model continually works